Shipping

Your delivery time will depend on your delivery address:

→ Portugal (Continent): 1/2 business days.

→ Portugal (Islands): 2/3 business days.

→ Europe: 3/4 business days.

→ Brazil and USA – 5/6 business days.

Occasionally some orders are delayed by customs, which can lengthen the delivery time. If this happens, get in touch with us through our contact form.

Prices for each location:

→ Portugal (Continent): €4,00

→ Portugal (Islands): €5.50 

→ Europe: €5.50

→ Brazil and USA: €6.30

If the delivery address is in a country outside the European Union, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the payment of duties and taxes. Slowkey will not be made responsible for the payment of these costs. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the payment of duties and taxes. UK due to Brexit does not belong anymore to European Union. UK orders under 135 GBP shipping is free and no need to pay customs.

In case you decide not to comply with the payments of said tariffs and reject the package, this will incur in a penalty fee of 50€ (from the costs of returning the goods to origin) that Slowkey will subtract from your refund.

Yes, of course! All our inventory is stored in our warehouse in Lisbon (Portugal) and at the moment can be shipped to Europe, USA, and Brazil . 

Don’t worry, we are working to make that list of countries longer. 

*IMPORTANT: Please note that if the delivery address is in a country outside the EU, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the payment of duties and taxes. Slowkey will not be made responsible for the payment of these costs.

In case you decide not to comply with the payments of said tariffs and reject the package, this will incur in a penalty fee of 50€ (for the costs of returning the goods to origin) that Slowkey will subtract from your refund.

No, unfortunately, we do not offer free shipping but do hope to offer this service in the near future.