Returns & Exchange

We are happy to accept returns within 14 days of receiving your item in the following circumstances:

- The item has been purchased via our website;

- The item is returned in its original condition, unworn with tags;

- The item is safely and well packed to avoid any damage in transit and it contains either a copy of the original order receipt or a copy of the return request;

To request a return, please contact us via our e-mail (put e-mail here) explaining why you wish to return your purchase.

If you have changed your mind about an item, we, unfortunately, do not offer free returns but do hope to offer this service in the future.

We are sorry you have a faulty item but we are happy to refund or replace faulty items within 2 months of the purchase date.

Please contact our customer service team at (put e-mail here) with your name and order number.

Please allow up to 21 days to receive your refund. The refund will be made on the same payment method used in your original purchase.

We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying using a currency other than EUR, exchange rates can fluctuate between the time of purchase and refund which will affect your refund amount.

At Slowkey we are always trying to improve and be efficient, so our aim is to always process returns or exchanges as quickly as possible although it can take a little time at busy times.

Once your return has been processed you will receive an e-mail acknowledging receipt of your return and our Customer Service will then process your refund request as soon as possible.

Please retain all proof of postage receipts until your refund request has been completed.

We are happy to accept exchanges within 14 days of receiving your item in the following circumstances:

- The item has been purchased via our website;

- The item purchased is returned in its original condition, unworn with tags;

- The item is safely and well packed to avoid any damage in transit and it contains either a copy of the original order receipt or a copy of the return request;

To exchange a product, please contact us via our e-mail (put e-mail here) explaining why you wish to exchange your purchase.

We will inform if the item you wish to exchange your purchase with is available as soon as possible. Please note that you need to choose an item of equal or higher value, we do not accept exchanges for items with a lower price than the item purchased.

 If you wish to exchange an item, please note that your shipping costs will not be refunded.